Ask your client what went well after completing a matter.

After-action reviews lead to greater efficiency, cost-effectiveness, responsiveness, professional development, managerial skills, and knowledge. The improvements that results from acting on these findings of an AAR enhances competitiveness, client loyalty, teamwork and profitability. From the client’s perspective, the relationship with the firm should be more valuable as a result of greater accountability for costs and legal results, transparency and continuous improvement in how work is done. This article explains how you can improve client loyalty.